Free In-Store Pick Up 9AM-4PM Monday-Thursday (716) 487-0088

RETURN POLICY

Returns
Our priority is to make sure our customers are happy! If you are not totally satisfied, please email us at warehouse@thebasketco.com for a refund within 5 days of receiving your package. Simply mail the unused portion / remaining product back to us for a refund on your order. 

Return claims cannot be made outside of our 5 day window from delivery.

Furthermore, if you choose in store pick up and do not pick up your order within 5 business days, your order will be canceled and refunded. 


Defects (if applicable)
If there is a defect in the product/packaging, please do not consume and immediately email us at warehouse@thebasketco.com with a description and photo of the issue. Will replace any defective products/bags, and ask you to dispose of the products in discussion once we confirm there is an issue.

Shipping
To return your product, you should mail your product to: TBC, The Basket Company, Inc. 154 Fairmount Ave. Jamestown, NY 14701

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.